Knocklofty’s outreach counselling service deals with many harrowing cases of authors, editors and designers bedevilled by intractable clients.
This one, from the bizarre and exotic island of Tasmania, arose from a client — a caving organisation — insisting on being awkward just once too often by requiring the acceptance of material by an unacceptable means. We were able to intervene and create an outcome characterised by renewed amity rather than extreme prejudice. This is the edited correspondence between the client, identified here as AJ, and the victim, who chooses to hide behind the unoriginal pseudonym of Jim Crint:
AJ: I don’t do FTP for many reasons which can be explained if necessary, including Tasmania’s crippled ‘broadband’; none of the printers I deal with here and overseas do it any more — too much trouble and confusion, especially with replace versions of files. Physical media — CD or DVD — are preferred, as is transmission of files by email. It may seem to be a time-saver but it ain’t.
Sorry to seem awkward, but this is experience speaking. — Jim Crint
JC: I’m used to you being an old curmudgeon pain in the arse, so no worries. I can’t see it being any harder than email (with the bonus of not having emails rejected for being too big, or having to split stuff up and send it over 10 emails to keep size down). I was mainly hoping to use it for the initial glut of info (save me burning a cd and then driving to West Hobart – save the planet and all that).
I don’t just sit at home (when I’m not at the pub) like you so I thought being able to transfer stuff this seemingly quicker way would be much easier for me (who cares if it’s easier for you?) — AJ
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Few nations can do the storm in a teacup style of controversy better than the English. The loathly Giles Coren, long a restaurant reviewer for The Sunday Times in London, recently threw a tantrum over the removal by a sub-editor of an indefinite article in one of his reviews.
At Knocklofty we have long been aware of the intimate connection between books and booze. Few good books, and no amusing books at all, have been written by ascetics or teetotalers.